We will accept the return and refund of a product
purchased either directly from us or via one of our on-line
resellers within Five (5) business days (or longer if prior
arrangements were made) of the date of delivery.
- Your full name, and company information if applicable
- Your email address and phone/FAX number
- Payment method used for the purchase (such as credit card)
- Our invoice number, if available
- Product name and version
- Date of purchase
- Serial number or license key information (if available)
- The reason for the return (so we can improve the product if necessary)
Returning a DreamLAN ToolKit Component
To return a ToolKit component purchased either directly from DreamLAN or through one of the on-line
resellers (share-it! or Reg.net) within the last 5 business days, please contact our Customer Support
Department to obtain a Return Material Authorization (RMA) number. You will need to provide the
Upon receipt of the LOD, we will process your refund minus processing fees. You will be refunded by a
cheque/check. In the case where you purchased through share-it! or Reg.Net, you will be refunded by
the same method as your original payment. While we will process your request within 3-5 business days
after receiving the LOD, please allow additional time (up to two billing cycles) for your bank or credit
card company to post the credit to your credit card account (if applicable).
You will either receive an e-mail with a Letter of Software Destruction (LOD) plus further instructions
or an explanation as to why your request falls outside of our Return Policy.
The LOD is simply a one page contract whereby upon completion, you give up your rights to the
product purchased. It is required that you complete and submit an LOD for the return of any of the
software products, regardless of whether you ever successfully installed the product.
The signed LOD must be returned to DreamLAN within Ten (10) business days from the day it was
received in order to receive credit. If the LOD is not received within 10 business days, you surrender
your option of returning the software for credit.
All returns are subject to, at DreamLAN's discretion, a processing fee of $19.95 USD or $22 CAD plus
application tax regardless of the reason for return. Shipping and handling charges are not refunded.
Returning a Non-DreamLAN Product
The return and refund policy stated above do not apply to third-party products, such as Connectotel's
LinkWall Suite or avanti technology's TaskMaster software, where DreamLAN is just an authorized
reseller of these products. For these products, the return/refund policies are determined by their
DreamLAN reserves the option to charge a processing fee equal to 2% of the amount to be refunded or
$19.95 USD ($22 CAD plus tax), whichever is higher, regardless of the reason for return and
independent of vendor's return and refund policy.
Refund or cancellation of purchases made through our on-line resell partners may
subject to a service charge.
Shipping and Handling charges are none refundable.
DreamLAN ToolKit products: If an order is cancelled prior to the product is available for download on
our FTP server and before billing is made, there is no charge. However, once you were informed that
the product is ready for download or that billing to your credit card has been made, DreamLAN
reserves the option to charge a cancellation fee of $19.95 USD ($22 CAD plus tax) plus any charges from
the credit card processor for the transaction reversal.
Non-DreamLAN products (such as avanti's TaskMaster or Connectotel's LinkWall Suite): If the order
is cancelled prior of our placing the order with the third-party vendor and before billing is made, there
is no charge. Otherwise, In addition to the third-party vendor's cancellation policy, DreamLAN reserves
the option to charge a cancellation processing fee equal to 2% of the amount to be refunded or $19.95
USD ($22 CAD plus tax), whichever is higher, plus any charges from the credit card processor for the
For purchases or orders made through other resellers,
please contact them for their cancellation, return and